Mercure Pangkalan Bun

Clean, modern, and spacious. Very friendly staff. Very fast laundry service. Only about 15 minutes from the airport and around 20 minutes to the port where boats depart for the national park.

Lovely hotel - very clean, spacious rooms with a comfortable bed and pillow. We loved the 2pm check in which is earlier than most hotels - we were desperate for a good shower after being in the national park for 3 days! Great selection of food for breakfast, both western and Indonesian. We also ate at the restaurant for dinner and they accommodated our slight meal changes. All the staff were very friendly and helpful. It's a great idea to have a name badge telling you they speak English so you know who you can converse easily with. Big thanks to Tedi who went out of his way to help us when our flight was delayed, which meant we were going to miss our connecting flight. He rang both airlines to find out information and booked us a hotel with airport transfer in Jakarta. He was incredibly helpful - thank you Tedi.

We had an amazing couple massage by Mia, she was lovely - best massage we’ve had in a very very long time thankyou !! Room was clean and staff were very attentive.

Wide range of Indonesian and continental food at breakfast, beautiful breakfast area Good sized pool at a good temperature Very comfortable room, we were on the 18th floor with views over the city Lovely staff, left a cute message on our mirror We were jet lagged so ordered room service for dinner which and it was good

This is an exceptional hotel by every measure. The staff are incredible. It works like a swiss watch. INCREDIBLE breakfast buffet, massage, laundry service .... I wish I had a reason to stay longer!!!! Every other hotel could learn a thing or two from this masterpiece.